Refund policy

Returns & Refunds

At Bukae & Co., every piece is made with care and thoughtfully inspected before it leaves our hands. We choose our materials carefully and take pride in creating pieces that are made to be used, loved, and enjoyed for years to come.

We also believe in shopping thoughtfully - choosing pieces you truly love and will use for years to come. It’s a small part of our commitment to more intentional consumption. Because our collections are made in limited quantities, all sales are final, except in the case of an item arriving damaged, defective, or incorrect.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item arrives damaged, has a defect, or you received the wrong item, please contact us at hello@bukaeandco.com within 48 hours of delivery.

Please include your order number and clear photographs of the item and the issue. We’ll review the situation and, where applicable, offer a replacement or refund.

If the issue is confirmed to be our error, we will cover the return shipping costs and provide instructions for sending the item back.

Handmade & Natural Variations

Every Bukae & Co. piece is made by hand, from block printing to finishing. Small differences in colour, print placement, texture, and finish are a natural part of the process.

These variations are not considered defects and are what make each piece unique. We cannot accept returns or refunds based on natural variations, minor handmade irregularities, or slight differences in colour caused by lighting, dye batches, or individual screen settings.

Final Sale Items

All purchases are final and cannot be returned or exchanged due to change of mind, personal preference, colour preference, print preference, or an item not being what you expected.

Sale items, gift cards, custom orders, and personalised items are also final sale.

Exchanges

We do not offer exchanges for change of mind or preference.

If you receive an incorrect or defective item, please contact us within 48 hours of delivery. If the issue is confirmed, we will work with you to arrange an appropriate replacement or refund.

Refunds

If a refund is approved, it will be issued to your original payment method within 10 business days of the return being received and inspected.

Please note that your bank or payment provider may require additional time to process the refund.

If you have any questions about your order, please contact us at hello@bukaeandco.com.